I ordered from them one time and it was the worst online ordering experience of my life. They sent the wrong fabric, and initially offered to have UPS pick it up or for me to buy it at 30% discount. Then before I had even read that e-mail, they sent another e-mail recanting their offer and saying that I had simply ordered the wrong fabric. Which I found rather stunning, since it's obvious from looking at what they sent that it was not what I ordered. They finally did say that I could return it, but it would have to be on my dime. Which I did. I would never, ever, ever, ever, ever order from them again.