quiltingshorttimer

I've had my GoBig for 4 yrs and love it although have mostly used it to cut binding. Finally have enough dies so I can really cut about any design I'm likely to do. But...recently it has stopped cutting! It turns on (green light) and when I go to put in a die, it turns off! No blue or red lights, no flashing lights--it just turns off. I can unplug at the machine and sometimes when I plug back in it will work,about half the time.

Someone told me about a "hard reset" and I tried that but still not working.

Any ideas?? Thanks!