congratulations on your win Tothill. I looked up that blog post
https://scottfortunoff.com/2019/11/1...s-must-listen/
I was in a shop two weeks ago that hit every single one of the shop problems people spoke of, and a few others.
She wasn't open at opening time but moseyed in about 10 minutes later.
She had two dogs with her (I love dogs by the way) who were barkers and the young one kept running at me in a menacing manner.
The lighting was terrible.
Based on the article above I said hello in a very friendly voice. Twice. no response.
To start a friendly conversation I said I was happy to see so many yellows and aquas in the shop, that they weren't even available when I started buying fabric in the 70's. She said "they've always been available." I said you aren't old enough to remember what was available in the 70's, with a smile. She said "I was born in 1986 but I remember what my mother's shop had in it"...
Anyway, I'm not much of a shopper, but if I get a fancy to do so again, it won't be there I'll be visiting.