I've ordered a fair number of times and it always varies. Sometimes they will charge the PST & GST (which is accompanied by a $5.00 handling fee) and other times not. I've been hit with customs but that seems to be an exception - usually not. It takes forever sometimes to have things arrive here on the west coast - one very small package took a month with Canada Post to arrive from Indiana. But that still doesn't stop me from ordering - especially if it's not available anywhere here on this side of the border. Maybe contact Canada Post and Canada Customs and get their side of the story.