Welcome to the QB from SE Michigan! Great to have you and love that you have jumped right in! Sometimes it could have the wrong size bobbin in it. So often if someone is changing out machines it would be easy to put in a wrong size bobbin. So check to make sure you have the right size bobbin. If that is alright check for treads caught up in the bobbin case.. Some models of the Touch & Sew machines were known to have problems with bobbins and bobbin casings. I do not know if your model is included in those models of course. All the shared info so far may be all you need.