After getting no response to an email we tried to remove the bulbs and could not find a bulb!!
So I called the company and was on hold for about 5-10 minutes. BUT, then I got instant satisfaction.
My floor lamp, "Dual Shade LED Floor Lamp with USB Charging Station" actually has no light bulbs to change, according to the company. These lamps are meant to last 40,000 hours and since mine did not all I have to do is provide proof of purchase and they will send a replacement. I got an immediate email from the company. I have emailed back the requested information and will keep you posted as to whether or not they will replace it within two weeks as stated.