betherevr

I hope everyone is well and happy! I am new here and have a question. I am a novice sewer using a new to me machine. Sears Best Kenmore. The top thread doesn't seem to spool off well. It'll be tight then loose. I tried turning the spool over. Also there is a cap on top that is in the correct position. I hope this is an easy fix and just my ignorance with the machine. Thank you for your help!