Welcome to the QB from SE Michigan. I would first check the threading. If you have the manual check this closely. If you don't have the manual I would try and dl it on line. Then check the spool to insure that the thread is not catching on the notch of the spool that lets you catch a thread for storing it. That will occasionally catch up. The other thing you may want to do is change the needle. Jump right in and enjoy the fun. There are a lot of folks here to help you along your journey to learn to sew and quilt. No question is unaskable and there is always an answer to most questions. Have fun that is the most important part of all. Again welcome to the QB!