I will be following this post as the same has happened to my Brother 3000 sewing/embroidery machine. The mobile repair guy was supposed to fix this a few months ago but must have forgotten. Maybe servicing 3 machines at once for me was too much. He has to come out again, but don't know when he will make it. So if anyone knows of a 'fix' I will be very grateful. I just may look up the facebook group regarding a repair manual as I would love to see how to take the front cover off.