I would definitely schedule a face-to-face meeting with both the director and staff member and explain your disapproval and ways that the situation can be rectified by both parties. Contact the regional director of RMH through phone or by a letter (not by email)stating the situation and ask for their policy infomation on donations.
Also, if you intend to donate to RMH again, set your expectations up front, especially with the disclosure of personal information. That's a no-no by any organization unless there has been authorized approval.
Suggestion about donating quilts: The Quilts4Kids organization is a great way to give quilts to children facing hospitalization or terminal illness. www.quilts4kids.org
Good luck, and keep us posted.