Originally Posted by Prism99
Originally Posted by ghostrider
You are all so eager to assume the very worst of these people without giving them the opportunity to explain before going over their heads. They may not even have received the email messages due to vacations, conferences, illnesses, computer crashes, any number of things.
Extreme Quilter, until you actually speak with them, I think you are being terribly unfair and, as a NPO administrator and board member, I find your prejudgement frightening. Why have you not picked up the phone and called them in all the weeks this has been eating at you?
Non-profits are required to operate in very specific ways and need to abide by donation rules and privacy laws. If they don't, it damages all non-profits because it raises questions in the minds of those thinking of making a donation. The original poster has already tried to resolve the issue at the local level with very poor results. At the very least, the head office needs to know about this so it can review its training standards and take some action to restore confidence in its policies. Even if the mistakes were made unintentionally, they need to be corrected and personnel need to be trained in appropriate procedures so it doesn't happen again to somebody else.
I think it is very unfair to put the burden of correcting this situation on the person who made a generous donation. As soon as the director was informed of what happened, she should have taken direct action to immediately correct any misunderstanding, apologize if a mistake had been made, etc.
Thank you, Prism. You stated it better than I ever could have. I think I have shown much restraint and a lack of prejudgment. And as I have stated before, I plan to make a personal visit with documentation in hand. And it is much wiser to request written answers than to rely on oral representations.