hannah996

I purchased a Bernina 475QE last August and have such a love/hate relationship with it. The features it has are amazing, but the machine itself I do not get along with. It spent 3 months with my mechanic as the thread cutter stopped working (it made an awful clunky sound and wouldn’t cut the thread) and the knee lift had also broken. Fast forward to now, 3 months later and the thread cutter has stopped working again. It also keeps holding on to the thread when sewing, almost like it’s getting caught on something underneath in the bobbin area.
I run my own business and the machine is used daily, a lot. Ideally I would have an industrial machine but I just can’t house it in my workshop. I also own a 1005 which I’ve had for 32 years and absolutely love, along with 2 Bernina L450 overlock/sergers. And I’ve previously had a 1090 but the motherboard went last August (due to age), which is why I ended up buying the 475 in the first place.
My question is, have I been sold a faulty machine as all other Berninas I’ve owned are fine, or is it a common occurrence with the newer models? I’m looking to change machines (wanting to stick with bernina) but not sure which model to go for. Any advice greatly appreciated 😊