Originally Posted by Barb in Louisiana

The support people at Electric Quilt are really good. My EQ7 was having a problem and they sent me the full program in a zip file via email. I just clicked on it and it started unzipping, then updated. If you ever registered, then they should have your information. If not, then they can use the info off of your box to help register you. https://support.electricquilt.com/contact-us/

Edited to add: My problem was that my old PC died and I couldn't deactivate the program. When I tried to reload, EQ kept wanting me to purchase a new license. The support folks got it straightened out ASAP. They are great at helping folks.