I've been a little disappointed in some of Alex's products, but to her credit she always tries to make it right. I had a red fabric she put out a few years ago that was a profuse bleeder, nothing she can do about that, I gave it the Vickie Welsh treatment and it was fine. I purchased Alex's 4-in-1 seam ripper/stiletto thingy, had problems with the covers not staying on, contacted her and she made sure I got one that fit. Purchased a 60mm Quilter's Select rotary cutter, love how it feels in my hand, but the way the blade protector works is awkward and not designed well at all. I haven't tried contacting her about that yet, I might ask how she uses it, maybe I'm not doing it right.