I had a similar problem with the software for Baby Lock when I got a new computer with Windows 10. I ended up keeping my old computer to run my software and had to take it to a computer person to have the computer re-loaded with Windows 7 which I still had my disks, thank goodness. I dedicated that computer to my embroidery software and don't have it connected to the internet. That was my solution and has worked well. Just a thought. The computer people cannot download windows 7 unless you have your old original disks.