Originally Posted by Schill93

I am presently miffed at Accuquilt. Over a year ago, I purchased a number of dies. One of them I had not used as of yet. It is a 5" square. So I used it about a week ago in order to make some odd sized half square triangles that I needed, but they kept coming up short. I checked my seams over and over and they were right on. Then I measured the 5" square and found that the die was off by 1/8" on one side only. Then I got the die out, and sure enough it was short on the long side of the double cut die. I emailed Accuquilt expaining the problem, and mentioned that even though it has passed the one year mark, I felt that a manufacture defect such as this should be honored with an acceptable offer for both of us. (not to mention all the fabric I wasted in pre-cutting.

I got back an email, stating that since the die has passed it's warranty period, it is unlikely they could do anything about it. They said I could take pictures of the die and pictures of the 5" square and send it to them. Well, taking a picture of the die or square that is 1/8 " short was in my estimation a frivolous request , as how in the world are they going to see the 1/8" miscut caused by the die from a picture. They would need to see the physical die to measure it for themselves.

Had they offered to replace the die, if I sent it back to them so they could check it themselves, I would have eaten the shipping charges as well as the cost of all my wasted fabric (and time). It is a manufacturer defect, and that should warrant some further consideration I feel. Anyway, that is my opinion.