karenpatrick, I wonder if your emb design problems are same as mine, and how I solved my problem. Do not know the age of your machine, but I have an older Babylock Ellageo, as well as Brother 2001 & 2003. I found that some downloads of patterns would not show in my machines (from memory card or floppy disk). The reason was that the software used to digitize the designs was very much newer than what was intended for the older machines. I understand the machines can read all the way back to the first version, but cannot read later format versions than when the machine was made. Anyway, I solved my problem (mostly) by converting to an earlier format version. I have the earlier Pulse Ambassador software, as well as Wings My Editor conversion software. Both were free. The later Pulse Ambassador is now worked with on line, I believe, and doesn't convert as many formats. I hope this gives you something to investigate.