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Old 09-16-2020, 12:06 PM
  #18  
quiltingcandy
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Join Date: Dec 2010
Location: Chula Vista CA
Posts: 7,335
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I usually buy from Accuquilt, especially when they have their sales. It's a long drive to any dealers and usually their stock on hand is limited. But I am finding the Accuquilt does not have top notch customer service. I was trying to make an inventory of my dies and thought it would be nice if the "Product Library" they have on line would be better if it were in die # order and they separated the dies from the other products (i.e.: patterns and storage supplies). The response was a computer generated response about how to find and add to the Library. Then asked if my question was answered. I wrote back and said it was obvious my email wasn't even read. And today I couldn't get a code to work and they made it sound like it was my fault. They say they cannot make changes once the order is completed. I find that very hard to believe. And if you have trouble with the embroidery pattern, they don't want to know about it.
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