Originally Posted by Quiltmaniac
I purchased one from Connecting Threads a few years ago and loved it - while it worked! I'm very hard on blades (keep catching the ruler!) so when it got nicked and I tried to replace it, a spring popped out of the cutter and there was no way I could get it back in. I ended up throwing the whole thing away.
If I had known they had a website at the time they may have been able to help me with it.
I may just buy another one now I know!
My spring came out too. I tried putting it back together and it didn't want to work, this after going to my lqs to see how the spring fit in there. They told me to go on Martelli's web site and order a new spring. The web site has a video that shows replacing the spring, but no spring seemed to be available to purchase. I ended up sending an e mail and they called me the next day. They sent one (free) right away!