I bought 2 of my Berninas from a dealer in the Chicago area which is a couple hours away. The 1st time I bought my Q20 at the Chicago quilt show and this dealer was the 1st dealer that had the Q20. And I really wanted one. The 2nd machine I bought later from the same place. There’s a local Bernina dealer, and I used to go there. But the last time after I had a machine serviced there, the bobbin thread kept acting up. So I found it hard to trust him after that.