I had a reply and learnt a new word verbiage
I am reaching out because I did send your feedback to our Management Team and they are requesting to know what class you are trying to watch.
As we tell all our customers, your feedback is very important to us. With that said we are currently making changes to our verbiage because you graciously provided this feedback to us.
In return, we would like to offer the class you are trying to view to you for free.
Please let me know and we will have that class added to your "Classes" icon on your Account Dashboard.
Again, we apologize for any inconvenience this has caused.
Thank you so much for your feedback! It is with valuable members like you that we are the Craftsy we are today. Sincerely,