I order from them all the time and they do have a notice on their page outlining their shipping times, also they are based in Texas which is being severely affected by winter storms. My last order took about 3 weeks from start to shipping and another 2 weeks for shipping from the USPS. I have learned to be patient in these times, I am sure someone will return your email and phone call when things settle down. Its been a trying year on many fronts, they are a very reputable company.