Scrappy I agree with you. I've had problems with rotary cutter...3 replaced free of charge. Ruler fell off cutting table. Landed on a corner. Corner snapped off. Sent pic. New one in a couple weeks. Rotating mat ended up with grooves from years of use. Guess what. NEW ONE! They just need pic of the item. What the issue is and ya wait. Now the wait is longer due to Co-vid.