Originally Posted by
Macybaby
You are correct, this machine should be able to sew just about anything with no problems. This does not sound like operator error to me, sounds like it wasn't timed properly before being sent out the door, or something slipped during shipping.
Or there could be a manufacturing defect that wasn't caught. Many places do almost no quality control, they leave that to the buyer. I'd send it back and get a new one.
I've emailed the store/seller to see what they say. I have pretty much tried every "trick" I could find online with no luck. No matter what I do, it happens. The minute the machine encounters a slightly thicker fabric, it goes bonkers
