Jerseyrayne, I wish I could get this thing to work, but everything I've tried, that I've read about, or had someone suggest, doesn't solve the problem. I get the feeling this machine is one that got through quality control.
Instead of trying to do things myself, and more than likely break something, I have already sent a message to the local repair shop. Hopefully they will say to bring it in, and they can fix it so it loves free motion quilting.. I don't care if it can't do regular sewing. I purchased this solely for quilting.