Just an update on my 570...it is now gone, I traded it in for a new 590. I think I got a decent deal on it as I had to pay some bucks but the 590 has some differences including more ability in editing embroidery designs. The dealer was aware of the problems I have been having with the 570 and also seem stumped by it. So far, I am loving the 590, It just seems to stitch so much better, I really think there was something wrong with that 570. I have signed up for the embroidery training. Looking forward to stitching more on it.