If you contact them and ask for a remedy to the problem and they refuse or give you the run around you can file a Reg. E claim with your bank or credit card company and ask for a refund to your account. You will have to document that you contacted them and asked for refund for the yardage. Make sure to document the date you contact, person you spoke with and what the response was, your bank/credit card will investigate and probably issue a provisional credit and after determination of claim they will either deny or confirm your claim. As a bank auditor I can tell you that if you have documentation (include the missing order for weeks and contact at that time) usually your claim is confirmed and you get your money back.