I just checked their FB page to see if they had any info. Not much - no posts since late July.
Here is a late June post. "June updates:
We are still seeing some issues with threads and getting inventory quickly.
Please note the best way to contact us is by email. I can answer emails in between everything else going on and from ballgames. 🙂
I do not answer the phone on weekends..especially all hours that we are receiving calls. I am a single parent, weekends are family time. We do ship on Saturdays as a bonus day, if we are around.
You will notice that your invoices will have intials in the lower right hand corner, if you have an issue, please have the invoice in front of you. Our mistake ratio is PHENOMENAL...less than 2 orders a month so far this year.
One of my older boys is training this summer with me, and he may start answering the phone a couple of days a week. He has been packing orders since 2012, so this is just the next logical step for him.
I have some exciting new things to offer pretty soon! So, stay tuned."
So looks like a one man show? I wonder if something you ordered isn't in stock, causing the delay? No excuse for not responding to you, though. Good luck!