Originally Posted by
Iolo
My Tula Pink 570 is waiting to be collected for its 3rd trip back to the shop, it’s less than a year old, what’s the chances of them replacing it with another ? Zilch it’s been the same problem each time, it jams and locks completely. The man in the work shop says it’s apparently a known issue with a part coming away from the mechanism behind the bobbin.
sad to say I’m falling out of love with Bernina
I spent way more than I can afford
I have owned my Bernina 1 1/2 yrs now and the same has just happened to me. However my dealer has had my machine 5 wks now and each time I have contact with my dealer tech I am given an excuse and put off to another pick up day...3 different days this week alone!! I even received a text after 8 pm letting me know not to come the next day for pick up. I was told it certainly would be ready 2 days ago. Tech stated they had the replacement "kit" that needed to be replaced; that this was not my fault, my machine was clean, and again I did nothing to cause this. She stated this several times. Then was told the thread cutter was severely bent and the problem was not my fault. My thread cutter worked I had zero trouble with it before I took them my machine. How could it be severely bent and work? I do not know what to do!