Originally Posted by
SusieQOH
Wow, that's quite a tough policy. Who would want to buy a machine knowing that? I can understand fabric but yikes, machines are costly. My Bernina dealer will not let her customers go home less than ecstatic over their machine and keeps it that way.
My Bernina dealer was the same. Sadly, she has retired and sold her store. The new owners were very good, but they too have retired now and sold their 2 stores. The new owners seem okay but they have moved the store to a place that's not at all easy to get to from my house. I guess I'll have to start using the other new Bernina store and see how it goes.