This topic couldn't be more timely.
I shipped a white FW last week. I had UPS pack and ship it as I felt they would do a better job than me. Wrong!
It arrived with a damaged case (they are very hard to find as you know) and attachments thrown around inside the case.
There was NO packing inside the case.
The buyer was understandably very upset, probably as much as me.
I had to file a claim. Since I've never dealt with UPS I can't be sure how it will end up but the manager seems very accomodating.
I detest USPS. That's where I do most of my shipping. I have to bomb-proof all goods or else they ruin them. Don't ask me what they do but I've seen boxes practically destroyed, either on my end or someone else. I sent a package to Arizona that they delivered soaking wet. They denied my claim even though I had photos they requested because I didn't bring the packing in for their inspection. So my customer is supposed to pay to ship a wet package back? It was insured but that means nothing.
I'm sick about the FW case. It was in great shape before I sent it. Luckily I have a lot of photos for proof.