If you are disappointed in the quality of the product tell them! Call the help number on the site. They will want to know if what is being sent out in their name does not meet their standards and your standards. It may have been a bad bolt or a careless employee who did the cutting.
I made a call to MSQC because of a package that had not arrived and they replaced it immediately and it arrived in just a few days.. In the end the original package arrived many weeks later having been on quite a journey sent here and there across the company by the shipper. When asked if they would like it returned, they said "No, Use it,. Thank you for letting us know there was a probl
For those who have had delivery problems MSQC, I don't order much or often but the last thing I ordered in early in January arrived in 6 or 7 days. I was pleasantly surprised.