An actual person on the other end of the phone is getting more and more rare. Another thing is if you buy a major purchase, a car, stove, etc. you don't usually get a user's manual. You are told you can go on line, ugh. We bought a new car about 6 months ago and I asked if a user's manual came with the car, was told everything is on line. I'm tecky to a point but when it comes to some things, I want a manual in hand. In fact, when told we would not get a manual with our new vehicle, we got up and walked away. We weren't more than 10 steps away and got called back and said we would get a manual. I guess persistence is necessary at times and it sometimes works.