Originally Posted by
MelBell
I am having the same issue after using the thread cutter. I finally just gave up and clip with snippers now, which is a bummer because that was a huge selling point for me. Did you get any insights?
the machine went back, they had it for a couple of months, apparently couldn’t find anything wrong with it but sent me a NEW machine… that machine started doing it straight out the box… the first machine was fine for about 3 months. The new machine went back, that was looked at, they found the timing was out so ‘fixed it’ and gave me a complimentary service (oh thanks a bunch!?! It’s supposed to be a brand new £2k machine?! It came back and worked for about a week. There is very blatantly a fault with this model machine. I’m not happy and certainly will never buy another Pfaff. My Janome £500 machine I’ve had for 3 years still cuts perfectly. It makes me so mad, sad, angry, guilty for buying the thing. Currently just using snips as I haven’t the mental strength to fight right now.