Originally Posted by tlrnhi
One word of caution with dealing with Sears.....they will charge you a restocking fee (which is huge) if you return your item. Doesn't matter how much the item cost or whether the box is open or not. READ THE RECEIPT! It's there in VERY tiny print! Don't buy the extended warranty on it either. I have never heard anything good about their service departments either (pricey work, won't honor warranty, time frame to fix/repair/clean takes too long). I have a Kenmore, bought brand new from Sears. It needed a good cleaning and such and I took it to a sewing machine guy who charged me 1/3 of what Sears would have charged me.
I bought Kenmore in1970. I had one time the tension dial came off (I'm wondering if my kids were playing with it) I took it to Sears because I didn't have the right tool for the screw. The guy fixed it, carried it out to the car and told me no charge. He claimed it would take long to make out a bill than it did to fix it. Never had a problem with it since. I love my Kenmore. It's still going strong. It is made of metal and not a million plastic parts but I love my Kenmorel