LAF2019

I am hoping the smart folks on this forum can help me more than the service place I took my machine!

I have a BabyLock Regalia. it is skipping stitches when I move the machine from the front towards the back. It is 99% okay in regulated mode, but is *horrible* in manual mode, no matter what speed setting is used (I have trialed from 450 to 1100).

I took the machine in for service when the skipped stitches were happening in both the regulated and the manual modes. I got it back the other day and I saw the improvement in regulated, but manual mode is still giving me fits.

The timing appears to be fine (from my unskilled eyes and since it was just serviced). the encoder wires appear to be okay, not kinked, not frayed, etc. the encoder wheels and tracks are clean. the bobbin case is clean and lint free. I have changed threads, changed needles, loaded the fabric with more tautness and then less tautness. the thread tension is fine.

I don't expect an encoder issue since the regulator actually seems to fix the issue, but I just can't seem to figure it out. and I am upset that the service center gave it back to me without assessing all modes!

any suggestions would be greatly appreciated. Thank you