Yes, I know, that is why I bolded "operator" manual. I did not find a "customer service" link on the bernina page. Rather than trying to describe how to find it, I thought that once found it would be easier to just link the manual, in case someone was looking for it. Of course there is also the possibility of by the time it may come in useful for someone, it will no longer be available at that link. I've read several older threads lately that a lot of the links are now dead links.
Janey - Neat people never make the exciting discoveries I do.