My friend has a Pfaff Creative Vision 4.0 and it shreds during embroidery with Robison Anton thread. The machine was just serviced this week and still shreds the thread during embroidery. It is fine for regular sewing....
I wonder if the throat plate (where that little "unique to Pfaff" notch is) is the problem. She said the service guy "looked at it" and just commented that all the Pfaff's have that little notch for some reason. I'm not sure if he actually checked it for burrs...
She is very frustrated as we are to take an embroidery class in a few weeks...
Any and all advice appreciated.