I have a Handi Quilter Forte ( 24”), traded in an Avente (18”)for it, both with Pro Stitcher. The only trouble I’ve had with them was caused by operator error. Have used the Help line and they were very good and patience and also have called my dealer. They were great too. The Pro Stitcher Premium is far better than the older versions of Pro Stitcher. I checked about sending it in for maintenance and it is 2 years or 10 million stitches whichever comes first. Mine was way over two years when it had maintenance. My husband loaded it in the car and I dropped it off and picked it up a week later. Cleaning it helps keep it in good shape. I love mine and the best advice is bought as big of longarm as you can. The extra 6 inches on mine made a big difference in the digital patterns I can use. You won’t regret it but make sure you can reach everywhere.