Did you ever figure out what to do? I’ve been using my 2144/2170 for years then took a break from it for a few years and just started it up again today. Same error messages and I’m using the same old WinXP laptop that I always used to transfer files so neither the machine or computer have been updated or changed in any way since both are now unsupported and can’t be updated. I have never had that error message before today.