We were talking about Joann's Fabric at our weekly sit and sew. These are some of the things we came up with.
1) Too big of space , store is so spread out.
2) Store is not laid out well.
3) If you are looking for a certain item, heaven forbid you could find someone to ask, or they don't know either.
4) You find the fabric you want, you take 3 or 4 bolts to the cutting counter, and find out you need to take a number
like at a deli. You have number 30, and you look to see what possible number is being called. Its number 5.
5) They don't use a rotary cutter, but a scissor, and there isn't enough clerks or even room for them to measure.
The Joann's did better when they didn't have the big stores. We had a Joann's out here that had everything you could
want, enough friendly help, and was always busy. They closed it when they opened the big box store, and now you
have to drive almost 24 miles round trip to shop. We don't do this every day like we did at the smaller store.