I have had a Memory Craft Janome 6600 for 10 years. I have never had it in for service. I clean it myself by taking the bobbin case out and use a Q-tip and I also have a small tube on my vacuum that really pulls any lint out. Then I put a drop or two of oil in the space where the bobbin goes. Works like a charm when done. I have made about 15 quilts plus other quilted items on it, do my own FMQ so my Janome has a lot of miles. I think it will outlive me as I am not doing much quilting anymore. I am 79 and I am slowing down and have more quilts just waiting to be gifted. It's been a good run and best of luck in your search for a new machine! I also have a white featherweight that I use for going to retreats so my Janome gets a rest then.