For the price of the Bernina every feature should work. Same with any high end machine. Why I won't buy a new out of the box high end machine is not one dealer will refund if the machine is lousy. They will fix it until it's fixed to death and you have paid for a repaired machine. I've seen it happen to many times for me to buy one. If I wanted one I'd buy a trade in that had already been fixed to death.