Originally Posted by
Onebyone
Why I won't buy a new out of the box high end machine is not one dealer will refund if the machine is lousy. They will fix it until it's fixed to death and you have paid for a repaired machine. I've seen it happen to many times for me to buy one. If I wanted one I'd buy a trade in that had already been fixed to death.
Not true. My dealer refunded the full price of mine when I found the Brother machine I bought just wouldn’t sew right for me. They offered - without question - to take the machine back, sell me the Janome I wanted and refunded the full difference in price - six months after I bought it! They didn’t even try to push repair on me. They wanted me to be 100% satisfied with my machine. I’m thrilled with my Janome now.