Originally Posted by
Onebyone
I was at LQS this morning. One lady came in and was all in a tizzy. Her brand new B990 she took home last week won't sew. Dealer said probably a sensor. Said it would be about four weeks at the least to get it checked by the tech. They are back logged with machines to be fixed. Imagine spending about 25k and a week later it's in the shop for a month or more. The customer said no, that is not acceptable. I left so I don't know the outcome.
ummm....she has had it for a week. Well, when you get a brand new iPhone or iPad or for that matter, washing machine, there is a learning curve to it. I still can't figure out my iPad. Not saying there isn't something wrong with it, that can happen. But I still sometimes can't get my 590 to stitch. So far, it has always been operator error. The upper line of Bernina's just isn't going to stitch if you could end up hurting them. Last time, I forgot to reset my setting for the stitch plate back from the straight stitch plate to the regular one so when I selected a zig-zag stitch, nope, it wouldn't let me....grrrrrr! Another thing I had problems with at first was not closing the bobbin door. So the machine kept stopping. Yikes, yep got to have the bobbin door shut. hopefully they got the issue resolved. And yeah, the dealer needs to the tech to check it out. A simple featherweight or mechanical machine can probably be checked out by just about anyone but those newer machines that can do so much need someone with the expertise and training.