Hi. I purchased a Koala cabinet used and had the lift stop working. My brother (and SIL and MY self) Took the lift apart and he was able to adjust it and get it working. There was no help online or from Koala. Once we had the top of the lift off (it sounds hard but really was just removing screws) we were able to see what we needed to fix and get back on track. I do have a broken plastic part on one side and replacement isn't available. One day I will get someone with a 3d printer to make one, but for now the lift works. Get someone who is handy, it was worth the work to fix it.