I know that the Hearst Corporation does magazine renewals for tons of magazines...I used to work for them. We would send out renewals every day for all types and styles of mags. The christmas renewals started in June and didn't end until January. If the address is for Boone, Harlan or Redoak Iowa...then the renewals are handled by the Hearst Corporation. I'm not sure if Suncoast in Florida is still in business or not, but they do the same type of business. The division of the Hearst Corp. that handles the renewals is called CDSGlobal and usually they are pretty good about taking care of things. I also know that they will send multiple billings for the same mag. within days of each other. :( Never understood this but it was a job.
Hope that you have good luck on getting this issue resolved.