Interesting experience after following this thread for a couple of days. Yesterday I got a message in my e-mail box from Keepsake about how they miss me and want me to place an order with them. Humm, life is so difficult for the business that they are searching files from more than 6 years ago to find customers. That is my cynical response. My other response is they should first take care of the customers they have in a prompt and thoughtful manner. I haven't purchased from them because, I haven't needed what they offer. I am purchasing my fabric needs from local or regional shops where I can "see" what I am looking for. On line purchases are a convenience for some quilting/sewing items but I want to support local businesses so they stay open too. My experience with Keepsake was fine but it was a long time ago and it appears that their business had changed.