I don't know if you have purchased another long arm, but I second the recommending the Innova. I have an 18" Innova and after the learning curve, I've loved it ever since. My dealer was able to help me with just some operator issues, but Innova has a 1-800 number and they have a technician on-call to talk you thru any issues or problems. Great customer support and it's a great machine!