Originally Posted by Diana
I just renewed their Quilter's Club of America. Could not get it to function on their site with my discounted $39 subscription, so I called them to place the order. Got my confirmation and they had charged me $59. I called them and they said they could not refund the money, but they would add three months to my subscription.....then I went into my account and they now have two subscriptions lasting only 12 months, not 15.,but I now have two subscriptions running simultaneously.
I'm calling again today.....or oops, they don't work on Saturdays or Sundays.
Frustrated in TX.
If it's on a credit card, I would write a letter to the credit card company challenging the billing. That seems to get the attention of a company long enough for them to fix it!